Terms & Conditions Of Use
Cancellation of item.
A consumer who has purchased via www.dosvit.com has the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply i.e. product has been damaged by customer) within 14 calendar days of receiving the goods.
Security.
On DOSVIT.COM we use SSL for security purposes.
SSL is used to protect online transactions and ensure that confidential and sensitive information (e.g. credit card information, user login credentials, personal data) is encrypted and transmitted securely.
Data Protection and Privacy Policy.
The Company will protect the Customer’s privacy and data in accordance with the provisions of the Data Protection Act 1998 and any other applicable law or revisions. The Company shall not sell or share personal information with third parties expect where legally obliged to do so by the relevant authorities. Credit card details supplied by the Customer will not be held by the Company but will be processed by payment company whose terms and conditions will apply.
Payment methods.
On DOSVIT.COM you can use the following payment methods:
All major Credit & Debit cards: Visa, MasterCard, American Express, the total amount will be debited from your card when your order is shipped.
For security reasons we will only deliver to address of the card holder, unless otherwise stated on request.
We do not hold any liability for mis use of cardholder details
If fraud has taken place, please contact your Card provider to arrange a chargeback.
DOSVIT.COM Fast Checkout allows you to store your credit card information, so you don’t need to enter it again when you next shop.
PayPal: if PayPal is available in your country, you can easily make online purchases without having to enter your credit card information on the website. Your account will be debited once your order is complete. To create a new PayPal account, visit paypal.com.
Klarna: Klarna offers flexible payment options at no additional cost for purchases.
Apple Pay/Google Pay: if Apple Pay or Google Pay is available in your country, you can easily make online purchases without having to enter your credit card information on the website.
Use of Goods.
The Goods are sold as food supplements or as products for external use and are warranted as being fit for this purpose only. Where the Company provides the Customer with information or advice to ensure that the Goods will be safe the Customer agrees to use the Goods in accordance with this information. Other than the Customer’s statutory rights the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s conditions, recommendations or warnings. The Customer should seek medical advice if they are in any doubt about their health condition and the suitability of the goods in this respect.
Faulty & Returns.
The Products must be checked by the Consumer at the time of their delivery to ensure they match the items ordered and that there are no evident of damage to delivery package. If damage has occurred customer can refuse to accept package and give back to the Courier.
Production faults or defects of conformity:
Any anomalies (including, by way of example and not limitation, any tampering or damage to the box containing the Products) found by the Consumer should be pictured and emailed to us straight away at the time of receiving product (limitation of time would mean no more the 12hrs of delivered parcel), failure to do so with in time frame will invalidate your claim for refund or exchange.
If faulty, please contact us using the contact form straight away.
Return free of charge to us for a full refund or exchange to the same value if fault has been agreed.
Refunds & Exchange.
Please allow up to Seven (7) working days for refunds to be processed to the original method of payment.
Exchanges will be shipped out once item is returned and quality checked.
If refund or exchange cannot be processed as the cooling off period has lapsed, we could offer a credit to the value paid subject to our discretion.
Delivery Instructions.
Once your order has been placed it will go into production.
All orders are shipped with Royal Mail 48hr or Royal Mail 48hr signed for.
The Products shall be shipped to the card holder address provided by the Consumer unless alternative address on the Order Form.
For security reasons, DOSVIT does not ship orders to mailboxes and does not accept orders where the individual recipient of the order and their address cannot be identified.
Unless otherwise stated on the Website standard delivery charges applies on all purchases, unless free delivery for product is triggered all shipping costs are borne by customer and are detailed in the Order Form and relative invoice as detailed.
All the purchases are delivered by selected courier service (hereinafter, the “Courier”) with tracked and signed for from Monday to Friday, sometimes Saturday excluding also local or national bank holidays, from the day following the dispatch of the Order Confirmation, and in any case within 10 (ten) working days from the same, based on the stated availability. DOSVIT shall not be liable for delays attributable to the Courier.
At the time of shipping of the Product purchased by the Consumer receives an email to the address indicated in the Order Form, containing a shipment tracking code and a link to allow the Consumer to track the delivery in real time.
DOSVIT shall provide its assistance to the Consumer for any delivery issues through its Client Services, which may be contacted in the manners indicated on the Website.
In case of any issues with delivery or if the Consumer did not receive the Products within 10 (ten) working days from the date of receipt of the Order Confirmation, the Consumer is invited to contact DOSVIT using the contact methods listed in the “Contact Us” section of the Website.
Copyright Infringement.
Our products are only sold through www.dosvit.com and made only when order is placed.
The entire content of the Website www.dosvit.com, including trademarks, copyright, corporate images, works, images, photos, dialogues, music, sounds, video, documents, drawings, figures, logos, menus, web pages, graphic design, colours, models, tools, print, drawings, diagrams, layout, methods, processes, characteristics, and software (collectively the “Content”) are property of and/or accessible exclusively to DOSVIT and its content providers, and are protected under copyright law and any applicable intellectual property law.
The Consumer may not reproduce, publish, distribute, visualise, modify, create works, or benefit in any manner whatsoever from the Content used in whole or in part without the prior written consent of DOSVIT or its content providers, as the case may be, it being understood, however, that in this document DOSVIT gives the Consumer’s authorisation to visualise, download, and print the pages of the Website in paper form exclusively for personal and non-commercial use.
DOSVIT has the right to claim ownership of any Content published on the Website, at any time, and to object to any use, distortion, or change to said Content.
You will be issued a cease and desist and potentially fined under infringement law.